How do I place an order?
How can I find out more information on a product?
When will I get an invoice?
Do you offer trade accounts?
Do you sell spare parts?
How can I contact your sales team?
Where is my order?
How much does delivery cost?
How long does delivery take?
How do deliveries work? Will I be contacted first?
When is the cut-off for next day delivery?
Can I change my delivery address after ordering?
My order has arrived damaged
I need help with a faulty product
Something is missing from my order
I’ve received the wrong item
My order has been duplicated
I would like to make a complaint
What is your returns policy?
How long is your returns period?
Can I exchange my item?
Do you offer a collection service?
Can I cancel my order?
How long will it take for me to get my refund?
Can I drop a return back to you?
What payment methods do you offer?
Is it safe to make a payment online?
Do you offer finance?
My payment has failed
Can I get a discount?
Do you offer a price match promise?
How do I get in touch with you?
How do I register a guarantee?
I want to give feedback
How do I unsubscribe from your marketing emails?
Do you have any DIY guides?
Trade enquiries
